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FAQ
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Q: How do I register?
A: To place an order, you'll first need to complete the brief registration form. Completion of the the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page.
All of the information you supply is used only to identify yourself to the web site. We will not release any of the information to any third party.
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Q: How does the shopping cart work?
A: By clicking on 'Shop' and then 'My Shopping Cart' you'll be taken to your shopping cart. You may be asked to enter the e-mail address and password you supplied in the registration form. You will also be asked if you would like the server to write a cookie to your computer to automatically log you in on your next visit.
As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.
To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.
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Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.
Step 1: Shipping and billing addresses
We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're at the Vatican installing a masterpiece of a window, or at work, we'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.
Comments: Use the space provided on this page to make any necessary comments about your order. If you chose to pick up your order in the showroom, you'll be asked for a date when you'll be visiting us so we can be sure to have your order ready. Click on the 'No Comments' button if you do not need to make any comments.
Step 2: Shipping
Please read all of the information presented about our shipping policies. You will also be presented with a choice of shipping methods depending on the shipping address specified in Step 1.
Step 3: Payment
In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than UPS, we will e-mail you with a shipping quote as soon as possible. If you are paying by credit card, you will also be asked for that information in this step.
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Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
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Q: What is your return policy?
A: You may cancel this order, without any penalty or obligation, within three business days from the date of transaction. Any notice of cancellation mailed to the company must be postmarked within 3 business days in order to be effective. Any orders'approved for return by Safety Pro, Inc. after the 3rd business day are subject to a 25% restock charge. NO TELEPHONE CANCELLATIONS ACCEPTED.
If you cancel, any property traded in, any payments made by you under this contract or sale, and any negotiable instrument executed by you will be returned within 10 business days following receipt by the seller of your callcellation notice, and any security interest arising out of the transaction will be cancelled.
If you cancel, you must make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under this contract or sale; or you may if you wish, comply with the instructions of the seller regarding the return shipment of the goods at the seller's expense and risk
If you do make the goods available to the seller and the seller does not pick them up within 20 days of the date of your notice. of cancellation, you may retain or dispose of the goods without any further obligation.
If you fail to make the goods available to the seller, or if you agree to return the goods to the seller, and fail to do so, then you remain liable for performance of all obligations under the contract.
To cancel your transaction, mail or deliver a signed and dated copy of the cancellation notice or any other written notice to:
SAFETY PRO, INC.
357 N. Sheridan St.
Suite 102 Corona, CA 92880
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Q: Where is my order?
A: Delivery dates vary based on the availbility of the items you ordered. It could take up to 14 business days for the your order to arrive once your order has been shipped. If you still have further questions about your order, contact Customer Service at (951) 273-0240.
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Q: How do I change the payment info for an order?
A: Contact Customer Service at (951) 273-0240.
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